Fraud Protection Center
Protect Yourself from Identity Theft
The 2019 Identity Fraud number of consumers who were victims of Identity fraud fell to 14.4 million in 2018, down from a record high of 16.7 million in 2017! Moreover, these victims' out-of-pocket fraud costs more than doubled from 2016 to 2018 to $1.7 billion. Learn how to protect yourself from criminals who use your stolen identity to commit crimes.
|Phone Scams ... Protect Your Information!
NorState Federal Credit Union will NEVER make unsolicited phone calls requesting your personal account information. If you ever receive an email or phone call purporting to be from NorState FCU, do not provide any personal information. Always log into the NorState Federal Credit Union site directly (by typing www.norstatefcu.org in your browser address bar) or contact one of our Member Service Representatives before divulging any information.
Guard your COVID-19 vaccination card
After you get your COVID-19 vaccine, keep your vaccination card safe — scammers are using the COVID-19 pandemic to try to steal your personal information. Don't share a photo of your COVID-19 vaccination card online or on social media. Scammers can use content you post, like your date of birth, health care details, or other personal information to steal your identity. You should get a COVID-19 vaccination card at your first vaccine appointment. If you didn't, contact the provider site where you got vaccinated or your state health department to find out how to get a card.
If someone contacts you to buy or sell a vaccination card, it's a scam! If you suspect COVID-19 health care fraud, report it online or call 800-HHS-TIPS (800-447-8477). TTY users can call 1-800-377-4950.
Protect Yourself. Don’t become identity theft’s next victim
There are simple precautions that will keep your identity safe. We've provided the following information as a courtesy to help protect you from identity fraud and other criminal activities. Review the links and information on this page to learn how to protect your personal and financial information.
|If your identity has been stolen, here's what to do:|
|Be Smart. Protect Yourself from Identity Theft|
The following information is designed to safeguard your financial information.
|Credit Card Fraud Protection|
|Credit card fraud generally occurs when cards or card numbers are compromised. By following these simple guidelines your potential for loss can be minimized.
Tips for protecting yourself against credit card fraud
|Identity Theft Protection|
Identity theft can occur when an individual obtains personal information, such as your social security number, date of birth, address, and financial account numbers. Once this information is obtained, the thieves will assume or take on your identity, allowing them to illegally purchase items or obtain credit. By following these simple guidelines, your potential for loss due to identity theft can be greatly reduced.
Tips for protecting yourself against identity theft
|Check Cashing Fraud Protection|
This guide provides tips for protecting yourself against check cashing fraud. Check cashing fraud occurs when individuals use information taken from your checks, or the checks themselves, to access your accounts and commit fraudulent acts. By following these simple guidelines you can greatly reduce your risk of becoming a victim.
Tips for protecting yourself against check cashing fraud
|ATM Fraud Protection|
ATM fraud can occur when individuals lose their card, give their card to someone else to use, or when their Personal Identification Number's confidentiality is compromised. By following these simple guidelines you can greatly reduce your exposure to ATM fraud.
Tips for protecting yourself against ATM fraud
Card withholding occurs when your card gets stuck in the ATM, you can't get it out, and you leave the card in the ATM planning to contact the financial institution the next morning. When you call you find that the card was not stuck in the ATM. What happens is that thieves put a substance into the ATM card slot which will cause your card to stick inside the ATM. They leave the ATM and wait for someone to attempt to use it. They then get in line behind you and try to watch you enter your Personal Identification Number (PIN). This is very common at drive-up ATMs where the user may not be paying attention to other people or cars nearby.
The thieves even go so far as to put up a sign on the ATM stating: "If your card gets stuck, enter your PIN three separate times to retrieve it." This gives them three tries to watch you enter your PIN. After you leave frustrated, and you're planning to contact the ATM owner the next morning, they remove your card with a pair of pliers. They can then use your card at other ATMs and Point-of-Sale (POS) terminals.
Skimming is done at businesses that offer Point-of-Sale (POS) devices for you to pay with your ATM card, such as gas stations. The thieves convince an employee to allow them to connect a lap top computer to the POS machine. The lap top is usually stored under the counter where the POS device is located. When you swipe your card in the POs device to make a payment the information on the magnetic strip on your ATM card is copied and loaded onto a disk. Thieves may also install a hidden video camera that records you entering your PIN. They then match the magnetic information to the PIN and access your accounts.
|Precautions to take for countering these scams:|
Actions for Fraud Victims
Credit Bureaus. Immediately call the fraud units of the three credit reporting companies -- Experian (formerly TRW), Equifax and Trans Union. Ask that your account include a statement referencing the possibility of fraud.
Creditors. Contact all creditors immediately with whom your name has been used fraudulently -- by phone and in writing. Monitor your accounts closely for any further fraudulent activity.
Law Enforcement. Report the crime to police with jurisdiction in your case. Provide any documentation that you have collected. Get a copy of your police report. Keep the phone number of your fraud investigator handy and give it to creditors and others who require verification of your case.
Financial Institutions. If you have checks stolen or bank accounts set up fraudulently, contact the institution to report the crime. Put stop payments on appropriate outstanding checks. Close your checking and savings accounts and open new accounts. If your ATM card is stolen or compromised, get a new card and PIN. When choosing a PIN, don't use common numbers like the last four digits of your Social Security number, your date of birth, license number or street address.
U.S. Postal Service. Notify the local Postal Inspector if you suspect an identity thief has filed a change of your address with the post office or has used the mail to commit credit or bank fraud.
Social Security Administration. Call to report fraudulent use of your Social Security number.
Department of Motor Vehicles (DMV). Call to see if another license was issued in your name. Go to your local DMV to request a new number. Also, fill out the DMV's complaint form to begin the fraud investigation process. Send supporting documents with the completed form to the nearest DMV investigation office. Request a driver's license number different than your Social Security number if available in your state.
Civil Courts. If a civil judgment has been entered in your name for actions taken by your impostor, contact the court where the judgment was entered and report that you are a victim of identity theft. If you are wrongfully prosecuted for criminal charges, contact the state Department of Justice and the FBI.
|Internet Security Tips|
|Phone Security Tips|
Your Accounts are Federally Insured to at least $250,000 by the National Credit Union Administration.
Is There Privacy on the Internet?
Technology now allows companies to collect information about you and possibly give that information to others. While the Internet is a tremendous resource for information, products and services, you should be sure to safeguard your privacy on-line by following these tips.
Keep Your Personal Information Private
Don't provide personal information - such as your address, telephone number, Social Security number or e-mail address-unless you know who's collecting the information, why they're collecting it and how they'll use it. If you have children, teach them to check with you before giving out any personal or family information online.
Safe Surfing on the Internet
Practical Advice from the FTC
The Federal Trade Commission provides some important points to keep in mind when you're using and exploring the World Wide Web.
Keep Private Information Private.
Don't disclose personal information unless you know who's collecting it, why, and how it's going to be used. And never disclose your password.
Get To Know Online Merchants.
Be cautious of a company that claims to have a "secret connection" overseas or doesn't allow e-mail replies.
Question Out-of-This-World Claims.
Claims like "you can earn over $50,000 a month" and "lose weight without dieting" suggest a scam. Be wary of any company that makes a product or performance claim that's unlikely or just plain hard to believe.
Make Sure It's Secure.
If you buy something on the Internet and need to give your credit card number, verify the online security or encryption before you do business.
Know Who's Who.
Online, anyone can be anyone, anywhere. Because it's easy to fake e-mail addresses, be mindful of whom you're listening to or talking with before you give out personal information.
Watch those .exe Files. Secret programs may exist in files you download, especially .exe files, which are executable files like mini-programs. These files could ruin your hard drive, hijack your modem, or collect information about you without your knowledge. Install a virus protection program before you go online.
Filter for Fun.
Inexpensive "filtering" software programs help make sure your family members are protected from sites that may not be age- or interest-appropriate.
How to File a Complaint
You can file a complaint with the FTC by contacting the Consumer Response Center:
- Telephone: Toll-free 877-382-4357 (877-FTC-HELP) or TDD 202-326-2502
- Mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580
- Internet: online complaint form found at www.ftc.gov
Shopping Safely Online
The World Wide Web is an exciting tool that puts abundant information at your fingertips. With a click of the mouse, it lets you send flowers, buy airline tickets, book a vacation, and track or purchase stocks and mutual funds. This is great. But before you use what the Internet has to offer, be smart and make your online experience safe.
Think Privacy & Security
When exploring online, remember the privacy and security questions you should ask about a company:
- What information does the company collect about me and is it secure?
- How does it use that information and what is the benefit to me?
- What choices do I have about its use of information about me?
Security on the Internet
Shopping online offers lots of benefits that you won't find shopping in a store or by mail. For example, the Internet is always open-seven days a week, 24 hours a day. Bargains can be numerous. And you can shop the world over right at home. Shopping on the Internet can also be safe. Keep in mind the following tips to help ensure that your online shopping experience is a safe one:
- Use a secure browser. The browser that comes with your Internet access software should have industry-standard encryption.
- Shop with companies you know. If you're not familiar with one, ask for a paper catalog or brochure to get a better idea of their merchandise and services.
- Keep your password private. Never give it to anyone. Avoid using a telephone number, birth date, or a portion of your Social Security number. Instead, use a combination of numbers, letters, and symbols.
- Pay by credit or charge card. Your transaction will be protected by the Fair Credit Billing Act, under which you have the right to dispute charges under certain circumstances and temporarily withhold payment while the creditor is investigating them.
- Keep a record. Be sure to print a copy of your purchase order and confirmation number for your records.
- Beware of offers made on websites. These are not considered to be genuine offers in writing and are not binding. The reason for this is that websites can be easily changed. An offer appearing one day may be gone the next, and you cannot prove what an offer was when you first saw it.
- Be Forewarned - If you see an offer you're interested in, get the specifics in writing before taking advantage of it.